Heat Pump Marketplace

A new marketplace to help comsumers schedule site visits and compare quotes.

Date
Project Type
Skills

July. 2022 - Present
Team Work
Wirframe, Interviews, Usability testing, Prototyping

Overview

We have launched the heat pump marketplace in October.

As a stepping stone to this, we achieved the result of recruiting 30 consumers to the pilot and running a heat pump marketplace pilot in July. After the pilot, we iterated the design based on the feedback we got from the consumers and met the goal of launching it in October.

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goals

01

Understand and engage consumers: Use existing customer relationships and market research surveys to learn about heat pump consumers' problems, motivations and journey and enroll them in a pilot

02

Develop and refine our consumer value proposition and get heat pumps installed in homes.

03

Educate pilot consumers and identify content gaps

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Research

Workflow Model

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Usability Issues

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Process

Onboarding flow

Pilot stage:

Hi-fi stage:

Mid-fi stage:

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Final Solution

Hi-fi stage:

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Future Work

We will continue monitor the new marketplace and build the Quote Comparison View for the users to help them make smart decisions. ROI Calculator and Instant Estimate are also our main focuses in the next round of iterations.

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