Chatbot Design

Support parents who are suffering from Postpartum Depression

Date
Project Type
Skills

Oct. 2019 - Present
Team Work
Survey, Interviews, Usability testing, Prototyping

Overview

Background

We all had this experience of being in a new place and felt that we needed someone to help us find out where to go or what to do next.  As a student at the University of Texas at Austin, we visit new buildings and new places very often, but it’s also common that we couldn’t find the places we’re looking for or we don’t knowhow to interact with the facilities in the places.

Summary

Locatify is an Augmented Reality(AR)-powered application that built for college students to quickly locate places, events, orclassrooms they want to find on campus with the mobile phoneson their hands. Locatify also provides a Creator version on tabletfor users that are more interested in creating AR content.

Duration

12 weeks

My role

Usability Study
UX Design

Tools

Figma
After Effect
Miro
Trello

Methods

In-person Moderated Testing
Data Collection
SynthesisDesign Iterations

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Problem

How might a student find this specific room in such a maze like space? They feel confused and sometimes get lost inside the building.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

User Research

Understanding the User

Our target user is the college students who are taking many courses at the same time or they need to join different event during the semester, Therefore, they need to locate the buildings and specific room accurately and efficiently.

In order to understand what are their painpoints, we designed a survey questionnaire with three sections:

1. Problems and difficulty levels
2. Preferred methods of getting information
3. Preferred type of information

We collected 46 responses in total. Half of our participants have been studying or working at UT for less than a year. The result shows that people find it most difficult when they are trying to find a room on campus and they prefer visual/non-verbal instructions displayed through an application on their mobile phone.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Usability Issues

Understanding the User

In order to understand what are their painpoints, we designed a survey questionnaire with three sections, including the difficulty level of several scenarios, their preferred types of guidance and method.

We collected 46 responses in total. Half of our participants have been studying or working at UT for less than a year. The result shows that people find it most difficult when they are trying to find a room on campus and they prefer visual/non-verbal instructions displayed through an application on their mobile phone.

Based on the insights we got from the affinity diagram, we created a journey map. The map shows that people have many negative experiences when they’re searching to find a room, which aligns with our survey’s results. We identified users’ pain points and our product’s opportunities in the entire journey.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Process

Workflow Model

Low-FIedelity

Usability Testing & Iteration 1

For the lo-fi prototype, we conducted in-person usability tests with five users and found out several usability issues.

Medium-Fidelity

Usability Testing & Iteration 2

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Final Solution

You can use text or voice command to let Locatify know your destination.


Simply follow and pass the highlighted areas to your destination.Locatify navigates you with the shortest route, but also provides Reroute function.

Blue arrows guiding you in the right direction.

The big destination icon and your phone vibration showing “ You are at your destination”!

Video of Final Solution

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Future Work

We built the prototype with Dark Mode to make the instructions easier to see. The Light mode could be switched under setting but more screens need to build and test.

We decided to separate the AR creation feature from the original application. Thus we made a mockup screen for this AR creation app. This app is built for tablets to maximize the experience in creating content using AR technology.

___________________________________________________________________________________________________________________________________________________________________________________________________________________________

Thank you for reading.
I am willing to chat!

LinkdIn
© 2021